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Because this web site wants to demonstrate its commitment
to your privacy, it has agreed to notify you of:
1. What personally identifiable information of yours or third party
personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution
of the information
6. The kind of security procedures that are in place to protect the loss,
misuse or alteration of information under Airstream Inc. control
7. How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy
policy, you should contact Airstream Customer Support at support@airstream.com .
If you do not receive acknowledgment of your inquiry or your inquiry
has not been satisfactorily addressed, you should then call 1.937.596.6111.
Information Collection and Use
Airstream Inc. is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to others in
ways different from what is disclosed in this statement. Airstream
Inc. collects information from our users at several different points
on our website.
Registration
In order to use some areas of this website, a user may be required to
first complete the registration form. During registration a user is required
to give their contact information (such as name and email address). This
information is used to contact the user about the services on our site
for which they have expressed interest. It is optional for the user to
provide demographic information (such as income level and gender), but
encouraged so we can provide a more personalized experience on our site.
Order
We request information from the user on our order form. Here a user must
provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information
is used for billing purposes and to fill customer’s orders. If
we have trouble processing an order, this contact information is used
to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. For instance, by
setting a cookie on our site, the user would not have to log in a password
more than once, thereby saving time while on our site. If a user rejects
the cookie, they may still use our site. The only drawback to this is
that the user will be limited in some areas of our site. For example,
the user will not be able to participate in any of our polls, message
boards or surveys that take place. Cookies can also enable us to track
and target the interests of our users to enhance the experience on our
site. Some of our business partners may use cookies on our site.
However, we have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use.
Sharing
We may share aggregated demographic information with our partners or advertisers.
This is not linked to any personal information that can identify any individual
person. We may use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes. We partner with another party to provide specific
services. When the user signs up for these services, we will share names,
or other contact information that is necessary for the third party to
provide these services. These parties are not allowed to use personally
identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we
[AIRSTREAM INC.] are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every web site
that collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address), and demographic information (such
as zip code, age level). Contact information will be used to notify
the winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about
our site, we ask them for the friend’s name and email address.
[AIRSTREAM INC.] will automatically send the friend a one-time email
inviting them to visit the site. [AIRSTREAM INC.] stores this information
for the sole purpose of sending this one-time email. The friend may
contact [AIRSTREAM INC.] at support@airstream.com to
request the removal of this information from their database.
Security
This website takes every precaution to protect our users’ information.
When users submit sensitive information via the website, your information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number), that information is encrypted and is protected
with the best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet Explorer becomes locked,
as opposed to un-locked, or open, when you are just ‘surfing’.
To learn more about SSL, follow this link http://www.verisign.com/isp/rsc/downloads/sampleSsl.html
If you have any questions about the security at our website, you can
send an email to support@airstream.com
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Special Offers
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the privacy
of our users we present the option to not receive these types of communications.
Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates. Members
are not able to un-subscribe from service announcements, which contain
important information about the service. We communicate with the user
to provide requested services and in regards to issues relating to
their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as
your zip code), or if a user no longer desires our service, we will endeavor
to provide a way to correct, update or remove that user's personal data
provided to us. This can usually be done at the member information page
or by emailing our Customer Support.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having
their information used for purposes not directly related to our site
at the point where we ask for the information. For example, our order
form has an ‘opt-out’ mechanism so users who buy a product
from us, but don’t want any marketing material, can keep their
email address off of our lists.
Users who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these communications
by replying to unsubscribe in the subject line in the
email or email us at support@airstream.com Users
of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an
informed choice as to whether they should proceed with services that
require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
on our web site so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose
it. If at any point we decide to use personally identifiable information
in a manner different from that stated at the time it was collected,
we will notify users by way of an email. Users will have a choice as
to whether or not we use their information in this different manner.
We will use information in accordance with the privacy policy under
which the information was collected.
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